At the moment, your companyâ€™s bottom line is hanging between a speakerphone and a receiver. Like invaluable documents, phone activity between agents and customers should be accessible and secure.
Allstar Communications provides that service in three call recording products: SonicView, CallAnalystSonic and Equature.
Whether for training or liability purposes, an agent or supervisor can flag a call immediately for later reference with SonicView. That recording can be reviewed, annotated, scored and shared within minutes.
SonicView can be seamlessly integrated into your existing IP, digital and analog mixed system.
- Save time and money with an intuitive installation and user-friendly controls.
- Provide tools for both supervisors and agents with Supervisor and Agent Studio applications.
- Record on-demand with the ability to score agent performance.
- Organize more effectively with the ability to flag calls and add annotation.
- Access recordings easily with a variety of searchable criteria, including date/time, duration, extension, caller ID, dialed number, notes and flags.
- Work across a mixed infrastructure with a system that supports analog, digital and IP extensions.
- Share easily with the ability to e-mail recordings.
- Secure your recordings with the tamper-proof storage feature.
Call reports are useless without access to the actual recording.
Manage both call reporting and recording through CallAnalystSonic, a comprehensive business productivity dashboard.
- 100% recording & selective recording of extensions
- Powerful CDR enhanced Search & Replay capabilities for Recordings
- Easy click-to-play from reports
- Annotate and flag recordings
- Traffic Analysis for trunk capacity planning
- Campaign Manager to track effectiveness of marketing campaigns
- Advanced Security features including alerts and E9-1-1 (PS/ALI) Database
- Time Billing & Client Matters for bill back applications
- User Management for Admin, Agent and Supervisory access
- Automated report delivery
Call recording is one thing â€“ but what about chat (IM), e-mail and other web interactions?
Your management team can track and record employee interactions on these mediums through a single web-based interface called Equature.
Equatureâ€™s ViewPoint Dashboard features advance searching and analysis of employee interactions across all communication mediums.
Your companyâ€™s reputation could be resting in an e-mail draft buried deep within an employeeâ€™s inbox.
Be equipped with the tools to audit all of your employee communications. Be equipped with Equature.
Capture and Archive
- Captures email from the network â€“ works with all available email servers
- Capture emails sent to/from a user that did not go through your email server
- Captures Instant Messenger MSN, AOL, ICQ and other chat messages
- Captures Voice (Traditional phone and VoIP) and Web interactions
- Capture one type of communication or all four â€“ or add the others later
- Automatically adds new users, phones, email and chat addresses to directory
- Supports Active Directory and other LDAP directories Set capture by user, phone or group for each communication type
- Supports redundant capture engines and data stores with automatic failover
- Seamless switching between primary/secondary capture engines for planned maintenance Automatically maintains your communications as business records
- Supports â€œsingle sign-onâ€ for Windows-authenticated users
- Search archived communications from your browser
- Review emails, chat sessions and Voice conversations from a single interface
- Supports both simple and highly sophisticated searches
- Extensive data indexing for fast searches
- Save search templates for re-use
- Full text searching with context highlighting
- Powerful relevance based search results
- Unlimited multi-column sort
- Drill-down and drill-up filtering on selected records
- Select multiple records for quick review
- Basic and Advanced reporting modules available
- Export records in multiple formats
- Rules-based, automated selection of records for review
- Automatic email reminders of records awaiting review
- Assign reviewers to groups of users to split the workload
- Full audit trail of reviews for proof of policy and practice
Achieve Strategic Objectives
- Voice, email, chat and web based communications capture
- Embedded Advanced Speech Engine for voice analytics
- Quality Assurance Survey Engine enabling performance and productivity improvement
- Validate customer interactions with our Advanced Screen Intelligence Engine
- Line of Business system integrations improving business activity and data flow
- Advanced monitoring of all communications within the Enterprise
For more information, call us at 1-800-686-2282. To receive an informational packet, please fill out the form below.