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Automatic Call Distribution (ACD)

Access can make or break a call center. So why not optimize your system with on-demand access to caller and agent information?

Streamline activity on your 124i/704i ACD into one window with real-time reports and stats from inDepth:

  • Track the status and connection state of each ACD agent with the real time status window.
  • Analyze the performance of lines, agents and ACD Groups with a visual summary in the real time statistics window.
  • Assess the big picture - view the number of calls in queue, the longest wait time and the number answered or abandoned calls with call queue and wait time windows.
  • Create fully-configurable reports on traffic and statistics for display and printing.

While inDepth is designed for modest ACD setups, inDepth+ offers several additional features:

  • Motivate and inform ACD agents through a dynamic display of real-time statistics and messages on the inView wallboard template.
  • Extend the features of your inDepth+ system to an additional networked PC with inDepth+ Sub-Supervisor.
 

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Our staff can answer any questions you may have and schedule an appointment at a time that is convenient for you.

info@teamallstar.com

Map it 3810 Superior Ridge Dr.
Fort Wayne, In 46808
Email Sales: 260-482-2282
Support: 260-969-4600
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