Automatic Call Distribution (ACD)
Access can make or break a call center. So why not optimize your system with on-demand access to caller and agent information?
Streamline activity on your 124i/704i ACD into one window with real-time reports and stats from inDepth:
- Track the status and connection state of each ACD agent with the real time status window.
- Analyze the performance of lines, agents and ACD Groups with a visual summary in the real time statistics window.
- Assess the big picture - view the number of calls in queue, the longest wait time and the number answered or abandoned calls with call queue and wait time windows.
- Create fully-configurable reports on traffic and statistics for display and printing.
While inDepth is designed for modest ACD setups, inDepth+ offers several additional features:
- Motivate and inform ACD agents through a dynamic display of real-time statistics and messages on the inView wallboard template.
- Extend the features of your inDepth+ system to an additional networked PC with inDepth+ Sub-Supervisor.