Univerge VM8000 InMail Solution

While your employees are wasting time accessing their personal voicemails, you’re losing business.

Make voicemail easy with solutions from Allstar Communications.

Save employees time (and patience) by allowing them direct access to their mailboxes. With Unified Messaging, you can bypass your corporate messaging system and dial directly to your personal mailbox.

Increase productivity and customer satisfaction with Unified Messaging. Manage your voicemails from your iPhone at any time or place.

Easily share messages after capturing them live in your e-mail inbox. Ah, no more automated voice prompts!

NEC Unified Messaging Features

• Simple integration with existing system platforms
• Direct connection to personal employee mailboxes
• Live audio message capture in e-mail inbox (.wav format)
• Seamless access to messages on PC or smartphone (iPhones included)

Save time routing incoming calls – leave it to VM8000 InMail’s Automated Attendant. This feature quickly directs customers to the party of their choice without putting them on hold or dropping their calls.

Automated Attendant can also route calls based on date and time presets.

Save money on programming costs with VM8000 inMail’s intuitive user-friendly browser-based wizards. Employees will be set up in no time.

UNIVERGE® VM8000 InMail Features

Voicemail

• Conversation Recording
• Answering Machine Emulation
• Fax Detection
• Interactive Softkeys
• Message Count Display
• Programmable Voice Prompts
• Three Personalized Mailbox Greetings
• Message Forwarding
• Announcement Mailbox for One-Way Information
• Remote or Local Message Notification (on or offsite)
• Remote Programming via WebPro/PCPro Voice Mailbox
• Auto-Help Voice Prompts
• Auto-Forward to Mailbox
• Programmable Individual Security Code
• Real Time and Date Stamp
• One-Touch Forwarding
• One-Touch Mailbox Access
• One-Touch Message Retrieval
• One-Key Call to Sender
• Confidential/Urgent/Future Message Delivery Options
• Guest & Group/Department Mailbox Types

Automated Attendant

• Answer Schedule Tables
• Park and Page
• Capture Caller ID
• Flexible Answering Based on Trunk Time-of-Day and Day-of-Week

For more information, call us at 1-800-686-2282.  To receive an informational packet, please fill out the form below.

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Thousands of irked workers hover over faulty fax machines every morning.

“Out of paper.”

“Out of toner.”
 
“Paper jam.”

Your company will never see these messages again with a paperless FaxFinder server.

Simply open the document you’d like to fax on your PC desktop. In several clicks, you can send it to the FaxFinder server, select a pre-made coversheet and dial out using your Outlook contact list.

It takes five seconds. 

Even give employees their own direct fax lines to receive inbound faxes directly in their inbox.

FaxFinder is a paperless turnkey solution that will save your company time and money.

Paper jams are history – start doing business.

FaxFinder Features

• 1, 2, 4 and 8 port models
• Web services API for integration with third party applications
• Up to 2 GB of storage for incoming/outgoing faxes
• Utilizes DTMF to route faxes to e-mail
• Faxes converted to PDF or TIFF files
• Includes a send fax client compatible with Windows Vista, XP, 2003 and 2000
• Clientless fax transmission via T.37 "e-mail-to-fax" and web form
• Direct access to Microsoft® Outlook® address book
• Secure communication when employing web form, web services API and web management interface
• Build one fax of multiple documents from multiple applications
• Schedule faxes to be sent at a later time
• Archives inbound faxes to shared network storage
• Automatically prints incoming faxes (print on receive feature)
• Faxes are routed to first available FaxFinder fax server
• Super G3 V.34/33.6K fax communication
• MH, MR and MMR compression
• Error Correction Mode (ECM) provides fast and reliable fax transmissions
• Informs user of failed transmission via e-mail
• Connects to 10/100BaseT Ethernet
• Two-year warranty

For more information, call us at 1-800-686-2282.  To receive an informational packet, please fill out the form below.

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Just because an urgent fax is sitting idly in the tray on a Saturday night doesn’t mean you can’t access it from your phone. Instantly.

Welcome to Unified Communications!

For more information, call us at 1-800-686-2282.  To receive an informational packet, please fill out the form below.

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Scrap the airfare, hotel accommodations and wasted driving time – get down to business with the UNIVERGE SV8000 Series Multimedia Conference Bridge.

The in-house conference system is a must-have for today’s mobile workforce. But most systems rack up monthly service fees through long-distance providers.

The Multimedia Conference Bridge allows you to host your own conference calls with no monthly fees.

Zip. Nada. Zilch.

Most businesses see a ROI in a matter of months with the Multimedia Conference Bridge.

Schedule your calls up to one year in advance and the system will automatically invite participants ahead of time.

Lower travel expenses. Leverage technology. Enhance collaboration.

Additional Multimedia Conference Bridge features include:

• Conference scheduling via XML and LDAP
• Import and export contact databases and save them on a computer
• Dynamically allocated, fully-amplified and balanced 2-16 party conferencing
• Password protection for each conference
• Conference password request
• E-mail notification of pending conferences for each participant
• A Host Required option that keeps other participants from logging into a conference before the host logs in
• Remote conference programming with Conference Scheduler
• A Web user interface for conference schedule management and administration
• Programmable gain adjustment
• DTMF detection for manual setup options
• Password protection for each conference

For more information, call us at 1-800-686-2282.  To receive an informational packet, please fill out the form below.

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Incoming and outgoing calls form the nervous system of your business. Keep yours healthy with call reporting tools from Allstar Communications:

• Cut costs
• Increase productivity
• Improve customer service
• Track employee productivity
• Billing customers back
• Evaluate the trunk traffic
• Optimize the trunk and extension resources
• Measure the marketing spend effectiveness
• Track fraudulent activities & enhance security

Allstar Communications offers four call reporting solutions:

1. Measure the productivity of your agents with Automatic Call Distribution (ACD) Reporting
2. Evaluate call traffic and behavior with Call Accounting
3. Protect your company’s bottom line with Call Recording
4. Solve customer service issues while handling large call volume with Interactive Voice Response (IVR)

For more information, call us at 1-800-686-2282.   
To receive an informational packet, please fill out the form below.

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Access can make or break a call center. So why not optimize your system with on-demand access to caller and agent information?

Streamline activity on your 124i/704i ACD into one window with real-time reports and stats from inDepth:

• Track the status and connection state of each ACD agent with the real time status window.
• Analyze the performance of lines, agents and ACD Groups with a visual summary in the real time statistics window.
• Assess the big picture - view the number of calls in queue, the longest wait time and the number answered or abandoned calls with call queue and wait time windows.
• Create fully-configurable reports on traffic and statistics for display and printing.

While inDepth is designed for modest ACD setups, inDepth+ offers several additional features:

• Motivate and inform ACD agents through a dynamic display of real-time statistics and messages on the inView wallboard template.
• Extend the features of your inDepth+ system to an additional networked PC with inDepth+ Sub-Supervisor.

At the moment, your company’s bottom line is hanging between a speakerphone and a receiver. Like invaluable documents, phone activity between agents and customers should be accessible and secure.

Allstar Communications provides that service in three call recording products:  SonicView, CallAnalystSonic and Equature.

Whether for training or liability purposes, an agent or supervisor can flag a call immediately for later reference with SonicView. That recording can be reviewed, annotated, scored and shared within minutes.

SonicView can be seamlessly integrated into your existing IP, digital and analog mixed system.

SonicView Features

• Save time and money with an intuitive installation and user-friendly controls.
• Provide tools for both supervisors and agents with Supervisor and Agent Studio applications.
• Record on-demand with the ability to score agent performance.
• Organize more effectively with the ability to flag calls and add annotation.
• Access recordings easily with a variety of searchable criteria, including date/time, duration, extension, caller ID, dialed number, notes and flags.
• Work across a mixed infrastructure with a system that supports analog, digital and IP extensions.
• Share easily with the ability to e-mail recordings.
• Secure your recordings with the tamper-proof storage feature. 

Call reports are useless without access to the actual recording.

Manage both call reporting and recording through CallAnalystSonic, a comprehensive business productivity dashboard.

CallAnalystSonic Features

• 100% recording & selective recording of extensions
• Powerful CDR enhanced Search & Replay capabilities for Recordings
• Easy click-to-play from reports
• Annotate and flag recordings
• Traffic Analysis for trunk capacity planning
• Campaign Manager to track effectiveness of marketing campaigns
• Advanced Security features including alerts and E9-1-1 (PS/ALI) Database
• Time Billing & Client Matters for bill back applications
• User Management for Admin, Agent and Supervisory access
• Automated report delivery

Call recording is one thing – but what about chat (IM), e-mail and other web interactions?

Your management team can track and record employee interactions on these mediums through a single web-based interface called Equature.

Equature’s ViewPoint Dashboard features advance searching and analysis of employee interactions across all communication mediums.

Your company’s reputation could be resting in an e-mail draft buried deep within an employee’s inbox.

Be equipped with the tools to audit all of your employee communications. Be equipped with Equature.  

Equature Features

Capture and Archive

• Captures email from the network – works with all available email servers
• Capture emails sent to/from a user that did not go through your email server
• Captures Instant Messenger MSN, AOL, ICQ and other chat messages
• Captures Voice (Traditional phone and VoIP) and Web interactions
• Capture one type of communication or all four – or add the others later
• Automatically adds new users, phones, email and chat addresses to directory
• Supports Active Directory and other LDAP directories Set capture by user, phone or group for each communication type
• Supports redundant capture engines and data stores with automatic failover
• Seamless switching between primary/secondary capture engines for planned maintenance Automatically maintains your communications as business records

Usability

• Supports “single sign-on” for Windows-authenticated users
• Search archived communications from your browser
• Review emails, chat sessions and Voice conversations from a single interface
• Supports both simple and highly sophisticated searches
• Extensive data indexing for fast searches
• Save search templates for re-use
• Full text searching with context highlighting
• Powerful relevance based search results
• Unlimited multi-column sort
• Drill-down and drill-up filtering on selected records
• Select multiple records for quick review
• Basic and Advanced reporting modules available
• Export records in multiple formats

Reviewing

• Rules-based, automated selection of records for review
• Automatic email reminders of records awaiting review
• Assign reviewers to groups of users to split the workload
• Full audit trail of reviews for proof of policy and practice

Achieve Strategic Objectives

• Voice, email, chat and web based communications capture
• Embedded Advanced Speech Engine for voice analytics
• Quality Assurance Survey Engine enabling performance and productivity improvement
• Validate customer interactions with our Advanced Screen Intelligence Engine
• Line of Business system integrations improving business activity and data flow
• Advanced monitoring of all communications within the Enterprise

 

For more information, call us at 1-800-686-2282.  To receive an informational packet, please fill out the form below.

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Your company strives to provide optimal customer service, but you’re stretched thin on agents.

Customers need answers now.

Interactive Voice Response (IVR) allows customers to immediately access information through telephone keypad or speech recognition. 

Features:

• Reduces agent costs
• Filters inbound call traffic accordingly, adding predictability to call analytics
• Routes calls to appropriate person or department
• Supplies agents information on the caller’s issue prior to their conversation
• Provides callers with an alternative self-service option
• Improves upon existing IVR customer interaction standards with speech recognition technology

Support

Allstar Communications offers unparalleled service when it comes to installing and providing support for your IVR system. We will setup your IVR to work seamlessly with your day-to-day operations.

Provide your customers with better service. Utilize your employees more effectively. Increase your bottom line. 

For more information, please call Allstar Communications at 1-800-686-2282.

First impressions are everything to your business. Unfortunately, customers often find themselves listening to dead air – they’re on-hold.

So much for first impressions, right?

Not at all. Present your customers with a positive on-hold experience with a professional on-hold service from Allstar Communications.

While waiting, customers can simultaneously find out more about your company. Your sales agents may be surprised when waiting customers ask them about products they learned about while on-hold.

Our production specialists will meet with you to obtain content and discuss music and voice options. We’ll record your production in our in-house recording studio.

 

For more information, call us at 1-800-686-2282.   
To receive an informational packet, please fill out the form below.

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Wireless Headsets

Conference Phones

Cordless Phones

For decades, Plantronics headsets have been wrapped around the ears of our nation’s leading innovators. When Armstrong landed on the moon, those smoky control rooms at NASA were filled with the Plantronics brand. Since then, they’ve been proven to increase productivity by as much as 20%.

Allstar Communications is proud to offer Plantronics headsets for your business.

Communications between supervisors and trainees can be a hassle. But with special trainer headsets, your supervisors can train agents by listening in on calls.

Meanwhile, your star agents are busy all day. Lessen their load while giving them mobility with the CS70’s hands-free lifter feature. Users can answer calls while roaming up to 300 feet away from their desks. Make calls less mechanical and enable fluid performance from your agents.

Hands-free doesn’t mean interruption-free, unfortunately. Keep communication clear between agents with an online indicator light. The light sends a clear signal to passersby that will improve the sales environment of your office.

The stylish CS70N Professional Wireless Headset features:

• Noise-canceling microphone for business-level sound clarity
• Sleek, ultra-lightweight behind-the-ear headset
• Handset lifter lets users answer and end calls remotely
• Charger fully recharges the headset's battery in just 3 hours
• Up to 6 hours of continuous talk time on a single charge
• One-year warranty

ALLSTAR SERVICE

Allstar Communications is dedicated to providing optimal customer service. We hand deliver your Plantronics products while covering installation and configuration support. Our ongoing support even covers a mere battery change. Your agents will use the Plantronics headset for every call – we’re there to assist at any moment.

 

 

For more information, call us at 1-800-686-2282.   
To receive an informational packet, please fill out the form below.

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Clarity is key in conference calls. Allstar Communications provides just that with several scalable solutions.

For small to medium-sized conference rooms, experience full-duplex audio, echo cancellation and noise cancellation with NEC Conference Max phones. Each conference pod is equipped with an LCD display and uses easily understood icons to assist in conference processing.

• Full-duplex audio
• Distributed echo cancellation
• Noise cancellation
• First microphone priority
• Automatic gain and level controls

Hosting large calls is a hassle if your staff is huddled around one unit. Wouldn’t it be ideal to play incoming audio through ceiling or wall speakers?

What if you could even designate certain speakers to play audio from certain callers?

How about complete control of your audio with an array of hi-def mics and mixing tools?

From courtrooms to executive boardrooms, the Polycom SoundStructure C-Series is the ultimate conference call solution. By integrating with your phone, conference bridge or video conferencing system, the Polycom SoundStructure C-Series provides seamless sound coverage.

Polycom SoundStructure C-Series Features and Benefits

• Breakthrough feedback elimination – Enables more flexible microphone, talker, and loudspeaker placements and speech reinforcement
• Polycom SoundStructure Studio – makes configuration easy and is powerful enough to handle the most challenging acoustic designs
• Modular telephony cards – Single and dual-line PSTN cards in a modular slot for flexibility and investment protection
• Comprehensive input, output and submix processing - Delivers the ultimate in flexibility for any room configuration
• Digital integration with Polycom HDX microphone options, even in audio-only environments, for easy setup and configuration

Polycom^® SoundStructure^™ C-Series

The first truly immersive audio experience for voice and video conferencing.

• Now Available: Polycom OBAMâ„¢ matrix architecture enables the connection of multiple units together to create larger systems without the limitations of traditional bussing
• Three Polycom SoundStructure C-Series models are available, ranging from 8x8 to 16x16 inputs and outputs
• Installed voice solution for the ultimate in audio quality and flexibility for any size room
• The only product with both monaural and stereo echo cancellation from 20Hz to 22 kHz - AEC with no compromises
• Fully digital Polycom HDX system integration – add powerful, configurable audio to your HD video solution

 Testimonials available upon request.

 

For more information, call us at 1-800-686-2282.   
To receive an informational packet, please fill out the form below.

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Allstar provides an array of options cordless phones and headsets that let employees move where business takes them. Call today to learn more.