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Voicemail, Call Accounting, IVR, etc...



Wireless Headsets

For decades, Plantronics headsets have been wrapped around the ears of our nation's leading innovators. When Armstrong landed on the moon, those smoky control rooms at NASA were filled with the Plantronics brand. Since then, they've been proven to increase productivity by as much as 20%.

Allstar Communications is proud to offer Plantronics headsets for your business.

Communications between supervisors and trainees can be a hassle. But with special trainer headsets, your supervisors can train agents by listening in on calls.

Meanwhile, your star agents are busy all day. Lessen their load while giving them mobility with the CS70's hands-free lifter feature. Users can answer calls while roaming up to 300 feet away from their desks. Make calls less mechanical and enable fluid performance from your agents.

Hands-free doesn't mean interruption-free, unfortunately. Keep communication clear between agents with an online indicator light. The light sends a clear signal to passersby that will improve the sales environment of your office.

The stylish CS70N Professional Wireless Headset features:

  • Noise-canceling microphone for business-level sound clarity
  • Sleek, ultra-lightweight behind-the-ear headset
  • Handset lifter lets users answer and end calls remotely
  • Charger fully recharges the headset's battery in just 3 hours
  • Up to 6 hours of continuous talk time on a single charge
  • One-year warranty

ALLSTAR SERVICE

Allstar Communications is dedicated to providing optimal customer service. We hand deliver your Plantronics products while covering installation and configuration support. Our ongoing support even covers a mere battery change. Your agents will use the Plantronics headset for every call we're there to assist at any moment.

 

For more information, call us at 1-800-686-2282.   
To receive an informational packet, please fill out the form below.

 
Call Recording

At the moment, your company's bottom line is hanging between a speakerphone and a receiver. Like invaluable documents, phone activity between agents and customers should be accessible and secure.

Allstar Communications provides that service in three call recording products:  SonicView, CallAnalystSonic and Equature.

Whether for training or liability purposes, an agent or supervisor can flag a call immediately for later reference with SonicView. That recording can be reviewed, annotated, scored and shared within minutes.

SonicView can be seamlessly integrated into your existing IP, digital and analog mixed system.

SonicView Features

  • Save time and money with an intuitive installation and user-friendly controls.
  • Provide tools for both supervisors and agents with Supervisor and Agent Studio applications.
  • Record on-demand with the ability to score agent performance.
  • Organize more effectively with the ability to flag calls and add annotation.
  • Access recordings easily with a variety of searchable criteria, including date/time, duration, extension, caller ID, dialed number, notes and flags.
  • Work across a mixed infrastructure with a system that supports analog, digital and IP extensions.
  • Share easily with the ability to e-mail recordings.
  • Secure your recordings with the tamper-proof storage feature. 

Call reports are useless without access to the actual recording.

Manage both call reporting and recording through CallAnalystSonic, a comprehensive business productivity dashboard.

CallAnalystSonic Features

  • 100% recording & selective recording of extensions
  • Powerful CDR enhanced Search & Replay capabilities for Recordings
  • Easy click-to-play from reports
  • Annotate and flag recordings
  • Traffic Analysis for trunk capacity planning
  • Campaign Manager to track effectiveness of marketing campaigns
  • Advanced Security features including alerts and E9-1-1 (PS/ALI) Database
  • Time Billing & Client Matters for bill back applications
  • User Management for Admin, Agent and Supervisory access
  • Automated report delivery

Call recording is one thing but what about chat (IM), e-mail and other web interactions?

Your management team can track and record employee interactions on these mediums through a single web-based interface called Equature.

Equature's ViewPoint Dashboard features advance searching and analysis of employee interactions across all communication mediums.

Your company's reputation could be resting in an e-mail draft buried deep within an employee's inbox.

Be equipped with the tools to audit all of your employee communications. Be equipped with Equature.  

Equature Features

Capture and Archive

  • Captures email from the network works with all available email servers
  • Capture emails sent to/from a user that did not go through your email server
  • Captures Instant Messenger MSN, AOL, ICQ and other chat messages
  • Captures Voice (Traditional phone and VoIP) and Web interactions
  • Capture one type of communication or all four or add the others later
  • Automatically adds new users, phones, email and chat addresses to directory
  • Supports Active Directory and other LDAP directories Set capture by user, phone or group for each communication type
  • Supports redundant capture engines and data stores with automatic failover
  • Seamless switching between primary/secondary capture engines for planned maintenance Automatically maintains your communications as business records

Usability

  • Supports single sign-on for Windows-authenticated users
  • Search archived communications from your browser
  • Review emails, chat sessions and Voice conversations from a single interface
  • Supports both simple and highly sophisticated searches
  • Extensive data indexing for fast searches
  • Save search templates for re-use
  • Full text searching with context highlighting
  • Powerful relevance based search results
  • Unlimited multi-column sort
  • Drill-down and drill-up filtering on selected records
  • Select multiple records for quick review
  • Basic and Advanced reporting modules available
  • Export records in multiple formats

Reviewing

  • Rules-based, automated selection of records for review
  • Automatic email reminders of records awaiting review
  • Assign reviewers to groups of users to split the workload
  • Full audit trail of reviews for proof of policy and practice

Achieve Strategic Objectives

  • Voice, email, chat and web based communications capture
  • Embedded Advanced Speech Engine for voice analytics
  • Quality Assurance Survey Engine enabling performance and productivity improvement
  • Validate customer interactions with our Advanced Screen Intelligence Engine
  • Line of Business system integrations improving business activity and data flow
  • Advanced monitoring of all communications within the Enterprise

For more information, call us at 1-800-686-2282.  To receive an informational packet, please fill out the form below.

 
Call Reporting

Incoming and outgoing calls form the nervous system of your business. Keep yours healthy with call reporting tools from Allstar Communications:

  • Cut costs
  • Increase productivity
  • Improve customer service
  • Track employee productivity
  • Billing customers back
  • Evaluate the trunk traffic
  • Optimize the trunk and extension resources
  • Measure the marketing spend effectiveness
  • Track fraudulent activities & enhance security

Allstar Communications offers four call reporting solutions:

  1. Measure the productivity of your agents with Automatic Call Distribution (ACD) Reporting
  2. Evaluate call traffic and behavior with Call Accounting
  3. Protect your compan's bottom line with Call Recording
  4. Solve customer service issues while handling large call volume with Interactive Voice Response (IVR)


For more information, call us at 1-800-686-2282.   
To receive an informational packet, please fill out the form below.

 
Desktop Faxing

Thousands of irked workers hover over faulty fax machines every morning.

Out of paper.

Out of toner.
 
Paper jam.

Your company will never see these messages again with a paperless FaxFinder server.

Simply open the document you would like to fax on your PC desktop. In several clicks, you can send it to the FaxFinder server, select a pre-made coversheet and dial out using your Outlook contact list.

It takes five seconds. 

Even give employees their own direct fax lines to receive inbound faxes directly in their inbox.

FaxFinder is a paperless turnkey solution that will save your company time and money.

Paper jams are history. Start doing business.

FaxFinder Features

  • 1, 2, 4 and 8 port models
  • Web services API for integration with third party applications
  • Up to 2 GB of storage for incoming/outgoing faxes
  • Utilizes DTMF to route faxes to e-mail
  • Faxes converted to PDF or TIFF files
  • Includes a send fax client compatible with Windows Vista, XP, 2003 and 2000
  • Clientless fax transmission via T.37 "e-mail-to-fax" and web form
  • Direct access to Microsoft® Outlook® address book
  • Secure communication when employing web form, web services API and web management interface
  • Build one fax of multiple documents from multiple applications
  • Schedule faxes to be sent at a later time
  • Archives inbound faxes to shared network storage
  • Automatically prints incoming faxes (print on receive feature)
  • Faxes are routed to first available FaxFinder fax server
  • Super G3 V.34/33.6K fax communication
  • MH, MR and MMR compression
  • Error Correction Mode (ECM) provides fast and reliable fax transmissions
  • Informs user of failed transmission via e-mail
  • Connects to 10/100BaseT Ethernet
  • Two-year warranty

For more information, call us at 1-800-686-2282.  To receive an informational packet, please fill out the form below.

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Cordless Phones

Allstar provides an array of options cordless phones and headsets that let employees move where business takes them. Call today to learn more.

 
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